Online Photo Submission Instructions

Process for how to upload your photo and supporting documents with a Step-by-Step guide to follow if your photo was denied.

INFO: You may experience slowness or a spinning circle throughout the process. This is normal.

Instructions

 

Step-by-step Instruction Video


Click the "Youtube" button within the video to view on Youtube in full resolution.

 

Step-by-Step Instructions Guide

  1. Your @maine.edu email address will be sent an email with the below information
    • Subject: "We need your ID card photo" or "Submit Your Campus Card Photo Online!"
    • Sender Name: Transact Online Photo Submission
    • Sender Email: no-reply@transactcampus.com or no-reply@maine.edu
      • Transact Online Photo Submission email subject line example
      • If you are unable to locate your Photo Submission invite, please check your spam folder
      • If you are an incoming freshman and did not receive this email, please email us at;
  2. Once you have opened and read the email, click the "Upload your picture" button to start the process.
    • Upload your picture button
      • Once the email is opened if you do not see any information, click the "..." button to expand the email as shown in the step-by-step instructions video.
         
  3. After clicking upload your picture, you will be brought to the Terms of Service page. Please review the terms, and click the "I accept the terms and conditions" button.
    • I accept the terms and services button
       
  4. Before proceeding, please have your government ID or supporting documents on hand, once you upload your photo you will have 3 minutes to upload your supporting document or you will have to repeat the process.
  5. Before proceeding, review the Photo Requirements to ensure your photo is accepted
  6. Once you are happy with the photo uploaded, click the "Next" button.

  7. Now upload your supporting document.

  8. Once your supporting document is uploaded, you will be shown both your uploaded photo and supporting document.

  9. If you are happy with both, click the "Submit & Sign out" button, and your photo will be sent out for approval.

  10. If your photo is rejected, you will receive an email explaining why, and another link to upload your photo and supporting document again.

 

Accepted forms of Government ID & Supporting Documents

  • Accepted forms of Government ID

    • U.S. Military Dependent’s ID Card
      • Both sides are required
    • U.S. Military ID Card
      • Both sides are required
    • U.S. Federal or State Agency ID Card
    • U.S. State or Territory Driver’s License
    • Foreign Passport
    • U.S. Passport Card
    • U.S. Passport
  • Accepted forms of Supporting Documents

Requires two (2) forms of supporting documents in the same photo
  • U.S. Coast Guard Merchant Marine Card
  • Drivers Permit
  • High School Yearbook, with picture
  • High School Photo ID
  • Lease Agreement

 

Photo Requirements

  • Should be cropped slightly above head to middle of chest.
  • Should be taken against a plain, light background.
  • Must be a color photo.
  • Must not include sunglasses, hats, or anything else obstructing a clear view of the face.
  • Must be positioned directly facing the camera.
  • Eyes should be open and looking at the camera.
  • Photo has to be clear. Blurry photos will not be accepted.
  • No larger than 2MB in size.
  • Must be in .jpg or .png format
Important Note for iPhone 11+ users: See iPhone HEIC Setting to turn off HEIC mode

 

iPhone HEIC Setting

The following instructions are to disable High Efficiency mode on iPhones 11 or newer
  • Go into settings on your iPhone
  • Scroll down to "camera"
  • Select "format"
  • Under format select "Most Compatible"

 

Staff/Faculty Photo Submission Information

The following instructions are for Faculty and Staff only
  • All steps listed in the Step-by-Step Guide must be followed
  • Faculty/Staff must have a record within MaineStreet indicating they’re in active employment status
  • Individual departments are responsible for mailing costs of their department staff badges
  • Requests for Faculty/Staff Photo Submission must be emailed to card.services@maine.edu and come from the direct supervisor

 

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Details

Article ID: 136508
Created
Fri 10/29/21 11:56 AM
Modified
Thu 9/1/22 8:36 AM
Applies To
Students
Faculty
Staff