Online Photo Submission Instructions

Process for how to upload your photo and supporting documents with a Step-by-Step guide to follow if your photo was denied.

Instructions

• Instructions
  • Step-by-Step Instruction Video
  • Step-by-Step Instructions Guide
  • Accepted forms of Government ID & Supporting Documents
    • Accepted forms of Government ID
    • Accepted forms of Supporting Documents
  • Photo Requirements
  • iPhone HEIC Setting
  • Staff/Faculty Photo Submission Information

Step-by-step Instruction Video

Step-by-Step Instructions Guide

1. Your @maine.edu email address will be sent an email with the below information
   • Subject: "We need your ID card photo" or "Submit Your Campus Card Photo Online!"
   • Sender Name: Transact Online Photo Submission
   • Sender Email: no-reply@transactcampus.com or no-reply@maine.edu
     • 
     • If you are unable to locate your Photo Submission invite, please check your spam folder
     • If you are an incoming freshman and did not receive this email, please email us at;
       • UM, UMM = aux.support@maine.edu
       • USM, UMPI, UMF, UMFK, UMA = card.services@maine.edu
          
2. Once you have opened and read the email, click the "Upload your picture" button to start the process.
   • 
     • Once the email is opened if you do not see any information, click the "..." button to expand the email as shown in the step-by-step instructions video.
        
3. After clicking upload your picture, you will be brought to the Terms of Service page. Please review the terms, and click the "I accept the terms and conditions" button.
   • 
      
4. Before proceeding, please have your government ID or supporting documents on hand, once you upload your photo you will have 3 minutes to upload your supporting document or you will have to repeat the process.
   • See Accepted forms of Government ID & Supporting Documents for a full list of accepted forms
      
5. Before proceeding, review the Photo Requirements to ensure your photo is accepted
   • See Photo Requirements for a full list of requirements

6. Once you are happy with the photo uploaded, click the "Next" button.

7. Now upload your supporting document.

8. Once your supporting document is uploaded, you will be shown both your uploaded photo and supporting document.

9. If you are happy with both, click the "Submit & Sign out" button, and your photo will be sent out for approval.

10. If your photo is rejected, you will receive an email explaining why, and another link to upload your photo and supporting document again.

Accepted forms of Government ID & Supporting Documents

• Accepted forms of Government ID

  • U.S. Military Dependent’s ID Card
    • Both sides are required
  • U.S. Military ID Card
    • Both sides are required
  • U.S. Federal or State Agency ID Card
  • U.S. State or Territory Driver’s License
  • Foreign Passport
  • U.S. Passport Card
  • U.S. Passport

• Accepted forms of Supporting Documents

• U.S. Coast Guard Merchant Marine Card
• Drivers Permit
• High School Yearbook, with picture
• High School Photo ID
• Lease Agreement
• Certified University of Maine System Transcript
• Military Discharge DD214
• Certified Birth Certificate
• Certified Marriage License

Photo Requirements

• Should be cropped slightly above head to middle of chest.
• Should be taken against a plain, light background.
• Must be a color photo.
• Must not include sunglasses, hats, or anything else obstructing a clear view of the face.
• Must be positioned directly facing the camera.
• Eyes should be open and looking at the camera.
• Photo has to be clear. Blurry photos will not be accepted.
• No larger than 2MB in size.
• Must be in .jpg or .png format

iPhone HEIC Setting

• Go into settings on your iPhone
• Scroll down to "camera"
• Select "format"
• Under format select "Most Compatible"

Staff/Faculty Photo Submission Information

• All steps listed in the Step-by-Step Guide must be followed
• Faculty/Staff must have a record within MaineStreet indicating they’re in active employment status
• Individual departments are responsible for mailing costs of their department staff badges
• Requests for Faculty/Staff Photo Submission must be emailed to card.services@maine.edu and come from the direct supervisor