UMS:IT Services Customer Experience Survey 2023

In the Spring of 2023, UMS:IT launched our first iteration of the UMS:IT Services Customer Experience Survey, polling a randomly selected grouping of students, faculty, and staff. The survey was designed to further the goals connected to the Service Values identified in the UMS:IT Strategic Plan, including our clearly stated desire to deliver a suite of high-quality services designed to meet and exceed customer expectations regardless of skill set or location. The survey is intended to be the first in an annual process, and will help UMS:IT establish a baseline of satisfaction for the services that we provide.

Detailed Information

UMS:IT Services Customer Survey 2023 final report. 

Includes:

• Executive Summary
• Background
• Methodology
• Summary of Results
• Responses
• Familiarity with IT Services
• Satisfaction with IT Services
• IT Help Desk
• Analysis
• Next Steps
• Appendices:
  • Appendix A - Responses by IT Service
  • Appendix B - Summary of Qualitative Responses
  • Appendix C - Service Categories
  • Appendix D - Survey Instrument

UMS:IT Services Customer Survey 2023 slide deck.  Alternative Accessible Version of Customer Survey 2023 slide deck