OneDrive can't open file

Summary

OneDrive file opening issue troubleshoot solutions

Body

OneDrive file opening troubleshoot

Solution

File has a long pathname

If the pathname is greater than 218 characters (260 for Windows 11), but less than 400 characters, try opening it online through the browser. Then shorten the name or move the file in order to get the pathname to less than 218 characters (260 for Windows 11). This is due to Windows limitations. The file may just not open, open with error or open in Read-Only mode. It varies with version of Office and which Office application being used.

Status Column Missing

If the status column (the cloud icons, etc to the right of the file name) does not show in File Explorer, then the OneDrive Service is not running. This could be due to OneDrive being prepared for upgrade, but awaiting restart. Open up OneDrive client app and plan to restart once you can. It can also occur if the user is not signed in.

Environment

  • OneDrive on Mac or PC

 

Details

Details

Article ID: 134079
Created
Thu 7/1/21 5:07 PM
Modified
Thu 11/7/24 12:22 PM
Applies To
Students
Faculty
Staff