Requesting Support for Campus Public Websites

Campus public marketing websites are supported primarily by non-IT campus site administrators. Web Technologies supports those site administrators, and the site administrators support other users.

List of site administrators and escalation paths for campus public marketing website support.

Details

This content relates to the following campus-level WordPress sites:

• UM: umaine.edu
• UMA: www.uma.edu
• UMF: www.umf.maine.edu
• UMM: machias.edu
• UMPI: www.umpi.edu
• UMS: www.maine.edu
• USM: usm.maine.edu 
• Maine Law: mainelaw.maine.edu
• UMFK: www.umfk.edu [This site is not supported by UMS:IT as described below.]

Each campus-level marketing website has a site administrator and potentially a backup/alternate administrator. These site administrators are responsible for most common support tasks such as maintaining content, supporting other users, and communicating with stakeholders on their campus. For more details, see the article Campus Website Management Roles and Responsibilities.

Regular site users generally contact campus site administrators directly for assistance rather than going through IT, as these are not IT tasks. If such requests are received by IT, the user should be directed to the campus site administrator. 

• The exception to this, where IT may need to help, is if an editor can't access the editing interface of their site. To access that, an editor either needs to be connected to a campus network or the VPN. More detailed information is available in the article Accessing the WordPress Editor on Campus Public Websites.

Only requests from the campus administrators should be escalated to T3 Web Technologies, and many requests - such as new subsites or changes to the site design - can only be made by campus administrators.

Campus Public Website Administrators and Escalation Paths