Multi-Factor Authentication (MFA) - No Access to Device(s) and Using Backup Codes

This article explains how to get into your account if you do not have access to your MFA device(s).

If you have forgotten your Multi-factor Authentication device and still need to get into your UMS account we can assist!

Detailed Information

1. If you do not have a backup code or you can't find it you will need you to contact the IT Helpdesk at (800)696-4357. You can find information about the hours here.
2. If you have generated a backup code, you can use one of them to access you account:
   1. Attempt to login as you normally would.
   2. When prompted for MFA:
      • If you have it setup to auto-push you will need to click the blue "Cancel" button on the bottom.
      • If you do not have auto push proceed to the next step.
   3. Click "Other options"
   4. Click "Bypass Code"
   5. Input your 9 digit backup code as you would normally and click Login.
      **You can only use each backup code once!**
   6. You should now be logged in!

Environment

• Duo Multi-factor Authentication