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Oftentimes, it is important for IT to see error messages you are receiving or issues you are encountering on your device. Whenever possible, please include a screenshot when reaching out to IT.
Instructions
The following links are for authorized support pages for each product.
Windows
Please visit the following website: Screenshot instructions for Windows computers (External Site)
Mac
Please visit the following website: Screenshot instructions for Mac computers (External Site)
Linux (Ubuntu)
Please visit the following website: Screenshot instructions for Linux computers (External Site)
Please note: There are many versions of Linux. These instructions may vary based on your Linux distribution.
iOS (iPhone/iPad)
Please visit the following website: Screenshot instructions for iOS devices (iPhone/iPad) (External Site)
Android (smartphones/tablets)
Please visit the following website: Screenshot instructions for Android devices (smartphones and tablets) (External Site)
Chromebook
Please visit the following website: Screenshot instructions for Chromebook (External Site)
Surface Duo
Please visit the following website: Screenshot instructions for Surface tablet (External Site)
Live Chat (IT Support)
How to take a screen shot to share during an IT Help Live Chat Session. Please visit the following website: Screenshot instructions for IT Live Chat (External Site)
Environment
- Windows
- Mac
- iOS
- Android
- Chromebook
- Surface
- Linux
- Live Chat