How to take a screenshot or screen recording

Oftentimes, it is important for IT to see error messages you are receiving or issues you are encountering on your device. Whenever possible, please include a screenshot or screen recording when reaching out to IT.

Instructions

The following links are for authorized support pages for each product.

Windows

• Screenshot instructions for Windows computers (External Site)
• Screen recording instructions for Windows 11 (External Site)

Mac

• Screenshot instructions for macOS (External Site)
• Screen recording instructions for macOS (External Site)

Linux (Ubuntu)

• Screenshot and screen recording instructions for Linux (External Site)

Please note: There are many versions of Linux. These instructions may vary based on your Linux distribution.

iOS (iPhone/iPad)

• Screenshot instructions for iPhone (External Site)
• Screen recording instructions for iPhone (External Site)

Android (smartphones/tablets)

• Screenshot and screen recording instructions for Android (External Site)

Chromebook

• Screenshot and screen recording instructions for Chromebook (External Site)

Surface

• Screenshot and screen recording instructions for Surface (External Site)

Live Chat (IT Support)

• Screenshot instructions for IT Live Chat (External Site)

Environment

• Windows
• Mac
• iOS
• Android
• Chromebook
• Surface
• Linux
• Live Chat