Training resources for TDX technicians

This article provides links and guidance for technicians learning to use the TeamDynamix (TDX) ticketing system. It includes both official TDX training and notes on important differences in UMS IT practices.

Training resources for technicians interacting with the TDX Ticketing system. Please note that UMS IT practices may differ from some of the generic training materials provided by TeamDynamix. Important differences are noted below.

Issue / Question

Where can technicians find training resources and information on using the TeamDynamix ticketing system?

Solution

Technicians can use the following resources to become familiar with TDX:

• Technician training provided by TeamDynamix
  (Covers general TDX navigation, ticket handling, and common tasks. Some workflows differ from UMS IT practices.)
• UMS IT Practices and Notes:
  • Ticket assignment and escalation rules may differ from TDX defaults.
  • Service categories and priorities are customized for UMS IT.
  • Always follow UMS IT communication standards when contacting end users.
• Additional Resources:
  • UMS IT internal documentation
    • IT Incident and Request Management
    • Ticket Processing

Environment

• TeamDynamix Ticketing
• UMS IT internal workflows

Notes

• When reviewing TDX-provided training, remember that UMS IT ticket handling may have important differences.
• If you need clarification, contact your supervisor or the UMS IT Service Desk management team.

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