Zoom: Update User Display Name in Client

This Article covers troubleshooting steps for users who have recently updated their name or UMS email in Mainestreet and/or HR and wish that change to be reflected on their Zoom Desktop Client.

When users change/update their names or university email addresses, this does not automatically reflect on their Zoom Desktop Application. To remedy this, please follow the steps below:

Instructions

1. Once you have completed your name update with Student Records and/or Human Resources and updated your account email address (optional),
   1. Change your name on the Zoom web portal
      1. Sign in to the Zoom web portal, as shown here: Zoom: Logging in via a web browser
      2. In the navigation menu, click Profile.
      3. By your account profile name, click Edit.
      4. For your account profile name, enter your First Name and Last Name.
      5. For your Display Name, enter a name (e.g. your first name, full name, or nickname) that will be shown to others on Zoom.
      6. Click Save.
          
2. To Update this on your Zoom Client, please try logging out of the Zoom Desktop App, and then force quit the application.
   
   
    

   1. On Mac: 

      1. Click the Apple icon in the upper-left corner
      2. Choose “Force Quit” from the drop-down
      3. You will be directed to a new window called “Force Quit Application”
      4. Select the Zoom App and tap “Force Quit”.
         
         
          

   2. On Windows:

      1. Open the Extended apps on the taskbar,
      2. Right-click on Zoom, and Click Exit.
         
         

3. Once you have signed out and Quit the Zoom App, Please Restart the app from your applications list, and sign back in.
   To Sign in, Use the SSO option, as shown here: Logging in via the Zoom desktop client application with SSO

Environment

• Zoom, Windows, Mac, Desktop Computing

 

---