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Ticketing and Projects tools in TeamDynamix can both be used to fulfill similar business needs and outcomes. Selecting the right tool for the business need can be enhanced by understanding some of the subtle differences between these tools.
Detailed Information
| Function/Feature |
Tickets |
Projects |
| Track tasks |
Yes |
Yes |
| Assign tasks to groups |
Yes |
No |
| Assign tasks people |
Yes |
Yes |
| Link tasks to other tasks |
Yes, by linking tickets, or using task templates/workflows |
Only in Waterfall plans, not in Card Walls |
| Forecast time and resource availability |
TBD |
TBD |
| Limit visibility of some tasks to specific clients |
Yes |
No, anyone with access to the project will see all tasks |
| Apply a predefined simple sets of tasks to an activity |
Yes, using task templates |
No |
| Apply a predefined complex sets of tasks, approvals, notifications, etc., with flow logic, to activities |
Yes, using Workflows |
No |
| Update tasks |
Yes, requires TDNext access |
Yes, with TDNext access or from the TDX portal (Requires the person to be a project resource and either be a project manager or be assigned responsibility for the task). |
| Update ticket tasks |
Yes, requires TDNext access and access to the specific Ticketing application that contains the ticket |
NA |
Environment