Connecting to the Franklin T10 Mobile 5G Hotspot

Summary

Connection and troubleshooting information for Fogler and Merrill Library's 5G hotspot devices.

Body

Connecting to the Franklin T10 Mobile 5G Hotspot

Instructions

 

The Franklin T10 Mobile 5G Hotspot.

Step 1: Power On the Hotspot

Press and hold the power button on the Franklin T10 Mobile 5G Hotspot until the display lights up.

Step 2: Get SSID and Password

Press the power button to cycle through the mobile hotspot's information. It will show you the SSID (network name) and password for the device.

Step 3: Connect to the Hotspot

  1. On your device (laptop, tablet, smart phone), navigate to the list of available Wi-Fi networks.

  2. Look for the SSID (network name) corresponding to the mobile hotspot's. It will start with either 'Fogler Lib' or 'Merrill Lib', followed by a number (ex: Merrill Lib 1)

  3. Select the network and click "Connect".

  4. Enter the Wi-Fi password when prompted.

Step 4: Verify Connection

Once connected, open a web browser on your device and visit a site to ensure you have internet access.

Step 7: Power Off the Hotspot

When you're finished using the mobile hotspot, press and hold the power button until the display turns off to power down the device.

Troubleshooting Information:

The following tips provide solutions to common issues encountered with the Mobile Hotspot.

1. First Steps

Restart both your computer and Mobile Hotspot to resolve many issues. Powering the device off and on can be done by long-pressing the power button.

INFO: Before contacting T-Mobile Customer Care, restart both your Mobile Hotspot and any connected devices.

2. Common Problems and Solutions

Issue: Mobile Hotspot powers off without pressing the Power/Menu button. Why?

Solution: This may be due to battery depletion. It can be charged using the provided AC charger.

INFO: If the power button does not start your Mobile Hotspot, perform a Power Reset.

3. How do I perform a Power Reset on Mobile Hotspot?

  • Using the power button: Press and hold the power button for 10 seconds until the Mobile Hotspot restarts.
  • By replacing the battery: If holding the power button doesn't work, open the battery cover, remove the battery for 5 seconds, re-install it, replace the cover, and then press the power button to turn on the Mobile Hotspot.

4. How do I perform a Reset?
Using the reset button: Remove the back cover. Make sure the battery is installed and your Mobile Hotspot is on. Press down the reset button for 3 seconds and release. Then, the Mobile Hotspot will perform the reset and restart automatically.

5. If you are still having issues, contact T-Mobile's customer care

T-Mobile Customer Care: 1-844-341-4834

Additional Information:

Different views of a small rectangular electronic device with the following labeled components: Top View: It shows a flat surface with no additional features. Bottom View: Another flat surface with no additional features. Front View: Features a rectangular LED display. Back View: Labeled as "Back Cover" with a smooth surface. Side View (Left and Right): Show the thin edges of the device. Power Button: Located on the bottom side of the device. USB Type-C Charging/Data Interface Port: Located on the bottom side next to the power button.

Contains two tables related to button operations and charging status of a device. Button Operation Table: Turn On: Press and hold the button for 3 seconds. Turn Off: Press and hold the button until a "Goodbye" message appears. Display Wake-Up: When the display is off (sleep mode), a quick press of the button wakes up the display. Info Display: When the display is on, press the button quickly to navigate through the device menu and information. Charging Status Table: Off (Icon with power symbol): Device is powered off. Solid Green (Icon with power symbol): Device is powered off and connected to a charger. Blinking Green (Icon with power symbol and blinking effect): Device is powered on and operating normally.

Contains an icon display from a device and a table describing various icons and their meanings. Icons Display: The top part shows a screen with several icons: Signal Bars: Four bars indicating signal strength. LTE: Indicates LTE network connection. Arrows: Up and down arrows showing data transmission. WiFi Signal: WiFi strength indicator. Battery: Battery status icon. Icons Description Table: 4 Level Signal Strength Indicators: More bars indicate a stronger signal. Networks Icon: Appears depending on which networks are connected (LTE, 3G, Roaming). Data Transmission: Appears when data is being transmitted between the mobile network and your hotspot.

Displays battery icons and a description explaining their meanings. Battery Icons and Description: The image shows various battery icons with different levels of fill inside them, indicating different battery levels. Description: "The bar inside the battery indicates the battery level. When battery power is low, the battery outline blinks."

Environment

  • Fogler Library and Merrill Library's 5G Hotspot Lending Program.

Details

Details

Article ID: 159664
Created
Fri 7/12/24 12:34 PM
Modified
Wed 7/31/24 7:46 PM
Applies To
Students
Faculty
Staff