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Description:
Perceptive Content is a content and process management and Data Collection Utility suite
| Status |
|
| Business Owner / Contact Information |
EAST
Please contact EAST Support or 581-EAST (3278)
|
| Tier 2 Service Team |
Desktop Support Services |
| Tier 2 Support Staff (Primary) |
|
| Tier 2 Support Staff (Secondary) |
|
| Tier 2 Support Description |
Troubleshooting, coordinating migration, assisting users with connection to application, and testing app. Installing and provisioning printer/Scanner device integrations, workflows, and scan queues. |
| Tier 3 Service Team |
EAST/CABS - Tricia Peterson or Lesley Andersen
Please contact EAST Support or INSupport@maine.edu, if you need assistance with ImageNow.
|
| Tier 3 Support Description |
Advanced troubleshooting & configuration of department
|
| Vendor Support |
https://www.hyland.com/en/platform/product-suite/perceptive-content |
|
Documentation, Forms & Resources
|
ImageNow Support
ImageNow 7.1.5 Client Installation - Upgrade
|
| Servers |
production Host: imagenow.unet.maine.edu, Port: 5000
|
| Available To |
Registration, Financial Aid, HR, Advising, Admissions |
| How to Request Help |
Users: Contact USM Helpdesk to request a ticket and report issues
T1 - Escalate to T2
T2 - if additional Escalation is needed, contact EAST via Stephen Blaylock or Tricia Peterson.
T3 - works with vendor directly
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