IT Support: Walk-Up, Phone, Chat, Email, and Request Options

Learn how to get IT support through walk-up locations, online request forms, email, chat, and phone, along with support hours.

Issue / Question

How can faculty, staff, or students get IT support from the University of Maine System?

Solution

Walk-Up Support

The IT walk-up service is available to faculty, staff, and students. It is primarily staffed by student employees trained by Campus Technology’s IT Service Desk.

• University of Maine at Orono
• University of Maine at Machias
• University of Maine at Farmington
• University of Maine at Presque Isle
• University of Southern Maine

Submit a Request

• Incident Request
• Support Request

Email

help@maine.edu

Chat

Chat now with a support agent

Phone

1-800-696-4357

Support Hours

For phone, chat, and email support (Eastern USA time zone). IT support is unavailable during University holidays.

• Monday – Thursday: 7:30am – 6:00pm
• Friday: 7:30am – 5:00pm

Environment

• University of Maine System
• Faculty, Staff, Students