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Perceptive Content Server Upgrade Responsibilities & Schedule (2024)
1. Upgrade Java Version on Test Server:
o Responsible: Gordon Robinson
o Follow-Up: Monitor the document conversion; if successful,
proceed with production upgrade.
o
2. Test Document Conversion on Updated Server:
o Responsible: Brandy Miller
o Follow-up
3. Schedule Server Snapshot and Maintenance:
o Responsible: Karl Volz
o Schedule a date
o Tasks:
1. Snapshot the production environment.
2. Run system updates.
3. Coordinate with DBAs for remote clone.
4. Notify Users of Downtime:
o Responsible: Tricia Peterson, Lesley Andersen, Floyd Goodell
o Task: send email notification to ImageNow users
5. Test Document Conversion in ST Environment:
o Responsible: Tricia Peterson, Brandy Miller
o Action: Test document conversion in the new ST
environment
6. Prepare for License Data Update and Application Upgrade:
o Responsible: Karl Volz, Christian Gagnon, Tricia Peterson,
Lesley Andersen
o Tasks:
1. Wipe license data from the database
2. Generate a sysfp (SDS)
3. Request a new license.(SDS)
7. Monitor Document Conversion in Production:
o Responsible: Gordon Robinson, Brandy Miller
o Action: Ensure all document conversion processes are
completed and remove any unused scripts post-upgrade.
8. Document Conversion Issues:
Responsible:
Tasks:
o 1. Troubleshooting: Verify that documents are being
processed and placed in the correct queues.
o 2. Permissions Check: Ensure that the inconnectruntime user
account has the correct permissions across environments.
9. Password Management:
Responsible: SDS
Task: Change inconnectruntime password when needed
10. Business Insight Reporting
Responsible:
Task:
1. Verify Authentication: Resolve login issues and ensure
that the Business Insight server is functioning properly.
2. Test that reports can be sent and that they are
complete
11. Environment Management:
o UT and ST Environment:
1. Consider migrating from UT to ST and releasing
resources from UT after upgrades.
2. Determine the need for certification updates or server
rebuilds.
o Decommissioning UT: Plan for the decommissioning of UT
and potential migration tasks.