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Generating a License "Fingerprint" may be requested by Hyland in the event of hardware or licensing changes.
- From within the Perceptive Content Client, click License Manager in the menu bar.
- Click Save system fingerprint, and then click OK.
- Type a name for the file, and then choose the desired location to save the report. Click Save.
- Within the License Management - Service Information dialog box, type the user authentication and server information in the applicable fields.
- Contact a Hyland Software representative for instructions on where to send the system fingerprint file to obtain the license. The system fingerprint file will have a .sysfp extension.