How to Recover Your University of Maine System (UMS) Password

This article explains how to recover a lost University of Maine System (UMS) password.

What You Will Need

Before you begin, make sure you have:

• Your 7-digit Student or Employee ID number (EMPLID or MaineStreet ID)
• Your UMS username (the part of your email before @maine.edu)
• Access to your recovery method:
  • Your security question answers or
  • Your recovery email account
• Your date of birth (MM/DD/YYYY format) if using email recovery
• Access to a secure device with an internet connection

Instructions

1. Go to the User Account Management page at accounts.maine.edu
2. Click Recover a lost password.
3. Review the information on the page, including what you will need and the password requirements.
4. Enter your Student or Employee ID number (EMPLID, MaineStreet ID).
   • Do not include spaces or dashes.
5. Enter your UMS username (the part before @maine.edu).
6. Select a recovery method from the drop-down menu.
7. Click Continue.

Option 1: Identification Questions

1. Enter your Student or Employee ID number
2. Enter your UMS username
3. Answer your security (identification) questions.
   • These were created when you activated or previously recovered your account.
4. Review the password requirements.
5. Enter your new password.
6. Enter the new password again to confirm.
   • You may use the eye icon to view what you typed.
7. Click Continue.
8. If successful, you will see a confirmation message stating that your password has been set.

Option 2: Use External Email

1. Enter your Student or Employee ID number
2. Enter your UMS username
3. Enter your date of birth in this format: MM/DD/YYYY (two-digit month, two-digit day, four-digit year).
4. Enter your recovery email address.
   • The recovery email was provided during activation or retrieved from your application information.
   • It must not be the email address of the account being recovered.
   • For aux accounts, you may use your primary UMS email address.
5. Click Continue.
6. Check your recovery email for a message from accounts@maine.edu with the subject line “UMS Account activation key.”

7. Click the link provided in the email.
8. Follow the on-screen instructions to set your new password.

Guided Walk-through

Environment

• UMS User Account Management