How to Connect Remotely using the Remote Access VPN

This article walks the user through the steps they will need to follow when connecting to the University network for the first time from a remote location using the new Remote Access VPN. 


 Install Software

  1. For University-managed macOS systems that are still on campus, the application is available through UMS Application Catalog. 

Screenshot of results for a search for Viscosity in the macOS UMS Application Catalog

  1. For University-managed Windows systems it is available through Software Center. From Start menu, open Software Center from the Software Center tile in the lower right. (You may need to scroll down to see depending on your resolution). Then search for Viscosity, click on it and then click install.

Shows Start Menu with Software Center Tile on the lower right Software Center showing search results for Viscosity

  1. For others, the installation will require administrative privileges. The software is available from
    On the landing page select 
    Remote Access VPN

UMS VPN landing page showing hyperlinks to Remote Access VPN or Restricted VPN

  1. Click on the Software tab then the button to download Viscosity for Mac or PC.

General VPN website Software tab showing download links and license info (Serial blacked-out)

  1. Open the downloaded file to run the Viscosity Setup Wizard. 
  2. For Windows, click OK to install the network driver when prompted.


Register the Viscosity Client

  1. Open Viscosity preferences. 
    • On Windows, you can do this by opening the application from the start menu or you can go to the toolbar on the bottom right of the screen and right-click on the icon which is a circle and a lock. If you do not see this icon, you may need to click on the arrow to show additional options. 
    • On a Mac, the icon will be in your toolbar at the top of your screen. Right-click and select preferences. 
  2. Select the About option on the right-hand side of the window, then select Register. Enter the license information provided on the software tab on
Spelling and capitalization must be exact.
Name       University of Maine System
Serial   *enter Serial # found (located on software tab of 'Remote Access VPN' page) 

Add a Client Device

  1. Every device you plan to use a VPN client from should have a unique entry
  2. To add a device, from the Device tab, click the Add Device button
  3. When adding a device, only a description meaningful to you is necessary, such as “Home PC” or “Laptop”

Screenshot showing added device. Shows the profile Download button. Shows the filedownload at bottom of web browser, with right click drop down menu with Open highlighted for selection.


Download and Import Client Certificate and Configuration

  1. From the Device page, once your target client device has been added, click the associated Download button to download the Viscosity configuration file
    • The “Alternative Download” link is only for use with non-Viscosity VPN clients
  2. If Viscosity was installed correctly, it should recognize the file extension of this download and prompt the user to import.  Open the file and click Yes to import it into Viscosity
  3. The downloaded file can safely be deleted once imported as Viscosity maintains its own copy



  1. Once a device profile has been imported into Viscosity it can be used to establish a VPN connection
  2. To connect, click on the Viscosity icon found in the system notification area, typically near the volume icon and clock, and select the name of the device profile you wish to use
If you do not see the icon Viscosity may need to be started manually.
  1. On Windows open Viscosity and look for the connection

Shows Viscosity window showing the profile is connected.


On macOS it will look similar to screenshots below.




  1. You can verify your VPN connection is working by visiting
  2. If you are connected using the VPN a confirmation message of Connected using Remote Access VPN will be displayed on the page

  1. To disconnect, click on the icon again and click the name of the connection


What to do if this does not work

  1. Create a USIT ticket
  2. Include the following:
    • operating system
    • error messages
    • network resource user was connecting to access
    • User account experiencing the issue


  • UMS Network/VPN

  • Windows OS, Mac OS


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Article ID: 134619
Tue 7/20/21 4:33 PM
Fri 12/1/23 3:07 PM
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