University provided Android cellphones & devices FAQ

This document outlines the most common FAQ, troubleshooting, and help questions regarding University iPhones & iPads and how to resolve them.

Detailed Information

Setting up your University Email on your Android device

1. Go to Settings > Accounts and Backup > Manage Accounts > Add accounts
2. Choose Google
3. Enter your University email and password

Find My Mobile on Samsung Android devices

1. Go to Settings > Biometrics and security > Find My Mobile
2. Once you turn on Find my Mobile, you will be prompted to login to your samsung account
3. Choose to login with Google and select your University email account
4. Ensure the following is turned on;
   1. Find my Mobile
   2. Send last Location
   3. Offline finding

To set up a screen lock password

1. Go to Settings > Lock screen & security > Screen lock > Password
2. Enter a screen lock password, pin, or pattern, then tap NEXT
3. Re-enter the password, then tap CONFIRM
4. Select an option for how you want notifications to be shown, then tap DONE

Add a contact

1. On your Android phone or tablet, open the Contacts app
2. At the bottom right, tap Add
3. Enter the contact's name and an email or phone number
   1. Be sure to add the whole 10 digit phone number including area code
4. When you're finished, tap Save

How to turn your Android phone into a mobile hotspot

1. Go to Settings > Connections
2. Then, tap on Mobile Hotspot and Tethering
3. Toggle Mobile Hotspot to On
4. Once toggled on, click on Mobile Hotspot again and scroll down to Password
5. Once the password is set, you are done

Setup and access your voicemail with Android devices

1. Open the Phone app
2. Press and hold the number 1
3. Select voicemail number
   1. If your voicemail is not set up, select Add number
4. Enter the Voicemail number and select OK
5. Set up password

Environment

• University Faculty & Staff Samsung Android devices