Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Categories (12)

Google Workspace

Includes topics about Google Workspace services such as Gmail, Google Calendar, Google Drive, Google Voice, etc.

Jabber Softphone for Windows and Mac

Cisco Jabber softphone streamlines communications and enhances productivity by unifying presence, instant messaging, video, voice, voice messaging, screen sharing, and conferencing capabilities securely into one client on your desktop. With a softphone the computer user has access to all the functions and features of a typical university office phone, including the ability to participate in automated call response systems such as used by telephone service centers. There are limitations to the service, such as with 911 location reporting, and resource limitations, hence this service is provided only when needed to support a critical university business function. The user's Campus IT Officer must approve each request for access to this service.


Ingests/captures video from multiple sources such as video file upload, computer screen, webcam or attached video camera (may require additional computer hardware), allows for the manipulation of uploaded video content and makes the video available for streaming to computers and other devices through a web browser and integration with learning management systems, such as the University's Blackboard system. Includes automatic captioning (requires manual checking to meet disability accessibility guidelines).

OneDrive for Work and School

OneDrive for work and school accounts is online storage space in the cloud that's provided for individual licensed users in an organization. Use it to help protect work files and access them across multiple devices. OneDrive lets you share files and collaborate on documents, and sync files to your computer.

Sharepoint File Storage

SharePoint is a powerful tool that provides departments, project teams and communities the ability to share and collaborate on files via the web. SharePoint is packaged with a variety of valuable features that are not readily available within standard network file shares.

Articles (9)

Campus Website Management Roles and Responsibilities

Description of roles and responsibilities for those maintaining campus WordPress and MyCampus websites.

Can I use Add-ins, Add-ons, and Apps?

Add-ins, Ad-ons, and Apps that word with cloud provided solutions such as Microsoft Office, Google, or Zoom can be used to add functionality, but may be prohibited when it comes to restricted or confidential information or accessibility requirements. Considerations are listed in the article

Cloud Services Status Pages

A listing of known vendor-provided status pages that have service updates.

Creating Trackable QR Codes

Students, staff, or faculty may want to know if the University provides tools to create customized QR codes. While the University itself doesn't have an official program to distribute, the University of Maine Cooperative Extension Web Office has some guidance on how to create QR codes.

How To Install ImageNow on a University-managed Computer

Do you need to use Perceptive Content\ImageNow but do not yet have it downloaded? Here is a guide on installing Perceptive Content\ImageNow on your University-managed device.

Redzone Wireless Internet Access

Who is eligible for and how to request Redzone Wireless Internet service

UM Media Services Billing Policy

UM Media Services provides audio/video support to events held online, hybrid, and in person, by entities which are part of the University or external entities. This article explains the billing process if needed.

USM Employees A-list and Student Current-S List

Provide information about the USM A-List and the Current Student List.

What should I store where?

Feature comparison of file storage options.