Learn how to set up and use tools for calling, messaging, and collaborating with others—whether you’re working on campus or remotely.
Learn how to set up, test, and adjust your audio devices (headset, speakers, or microphone) in Webex Calling (Desktop) to ensure clear sound during calls.
Learn how to find, play, read, and delete your voicemail messages in the Webex app. Voicemail no longer arrives in your UMS email inbox.
Learn how to access your Webex voicemail settings, reset your PIN, update your greeting, and manage voicemail preferences using the Webex User Hub.
This article explains the difference between Webex Customer Assist and Webex Desktop, and when to use each tool.
Learn how to place a call on hold, resume it, or transfer it in the Webex Calling (Desktop) for Windows or Mac.
Learn how to activate your University of Maine System (UMS) Webex Calling (Desktop) account, install the desktop app, sign in, and set your emergency (E911) address.
Learn how to activate, install, and sign in to the Webex mobile app to make and receive University of Maine System work calls on your smartphone. Includes voicemail setup, supported devices, and common questions.
Learn how to transfer a call in the Webex Calling (Desktop) on Windows or Mac using the consult or blind transfer options.
This guide helps University of Maine System (UMS) employees use the Webex Calling (Desktop) to make and receive work calls after setup. It explains how to place and answer calls, check voicemail, manage contacts, and understand key behaviors and requirements.
Guide for UMS employees using the Webex mobile app to make and receive work calls, manage voicemail, and understand contact and notification behavior.
Troubleshooting steps for resolving dropped calls, failed connections, and registration issues in Webex Calling (Desktop).
Find answers to common questions about Webex Calling (Desktop) for University of Maine System employees, including extensions, devices, and E911 details.
Troubleshooting steps for resolving headset control issues in Webex Calling (Desktop), including mute, answer, and end buttons not syncing with the app.
Troubleshooting steps for resolving audio device and softphone issues in Webex Calling (Desktop), including incorrect microphone selection and intermittent audio.
Learn how to manage your day in Webex Customer Assist—set status, view queue activity, handle calls, and sign out at the end of your shift.
Learn how to sign into Webex Customer Assist, join a queue, set your status, use queue caller ID, and view analytics within the Webex desktop app.