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How to fix a paused print job to a Xerox printer

Description of how users install adobe apps on university devices. How do I install Adobe on my computer?

Instructions on how to access the Application Catalog/Software Center for UMS-owned and -managed Mac computers and laptops.

Describing jamf connect and how users will use their UMS email and password to log into workstations.

Fixing the alert "this version of macOS is restricted by USIT".

Instructions on how to find the serial number for various computer models.

How to workaround issue with macOS user-based EduRoam certs and lack of internet at login

How to fix Office 365 license issue on macOS

Screen sharing, a popular Zoom function, can have some issues with permissions on Mac machines, especially Macs managed by the University. This article covers specifically the issue of not being able to screen-share because an exclamation mark pops up in the window where a user should be able to select a web browser tag to share.

How to keep a laptop from going to sleep when the lid is closed. This is helpful for when the laptop is connected to external monitors and there is not enough space for the laptop to stay open. Applies to Windows and macOS.

A list of frequently asked questions and information about new EduRoam device certificates. Troubleshooting techniques for University-managed devices with eduroam.

This article describes how to clear cache / cookies in multiple different browsers for both PC & Mac. Doing this can resolve browser issues such as being unable to login to the portal or other website. This can also help for non-UMS websites.

How to activate or reapply the license for Office on a University-managed macOS

If you are experiencing the following "Run-time error '53': File not found" error while using the Microsoft Word program on a Macintosh computer, this article is for you.

If you are having wireless connectivity issues, you may need to forget a wireless network.