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- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Instructions on how to find the serial number for various computer models.
- Knowledge Base
- Information Technology
- Administrative and Business
- Microsoft 365
How to fix Office 365 license issue on macOS
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
How to activate or reapply the license for Office on a University-managed macOS
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Managed Print Services
- Departmental Printing & Copying
How to fix a paused print job to a Xerox printer
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
How to find your Computer's Hostname Windows or MacOS.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
How to remove nomad on devices and install JAMF Connect if necessary.
- Knowledge Base
- Information Technology
- Administrative and Business
- Microsoft 365
How to update Office to a new version when updates fail on an older version
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
This article describes how to clear cache / cookies in multiple different browsers for both PC & Mac. Doing this can resolve browser issues such as being unable to login to the portal or other website. This can also help for non-UMS websites.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Managed Print Services
- Departmental Printing & Copying
How to print and what to expect on macOS with managed print services.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Information to consider before upgrading to macOS Sonoma and general guidance about upgrading to Sonoma.
- Knowledge Base
- Information Technology
- Administrative and Business
- Microsoft 365
If you are experiencing the following "Run-time error '53': File not found" error while using the Microsoft Word program on a Macintosh computer, this article is for you.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Instructions for a user to regenerate a new FileVault key and escrow it in jamf.
- Knowledge Base
- Information Technology
- Infrastructure
- Network Access - Self-registration of Personal Devices
If you are having wireless connectivity issues, you may need to forget a wireless network.
- Knowledge Base
- Information Technology
- Infrastructure
- Network Access - Self-registration of Personal Devices
How to connect to the eduroam wireless network from a Mac.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Instructions on how to access the Application Catalog/Software Center for UMS-owned and -managed Mac computers and laptops.