Search35 Results
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
How to activate or reapply the license for Office on a University-managed macOS
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Describing jamf connect and how users will use their UMS email and password to log into workstations.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Software and Applications Distribution
description of how users install adobe apps on university devices.
- Knowledge Base
- Information Technology
- Infrastructure
- Wireless & Wired Network Connections
A list of frequently asked questions and information about new EduRoam device certificates. Troubleshooting techniques for University-managed devices with eduroam.
- Knowledge Base
- Information Technology
- Administrative and Business
- Microsoft 365
If you are experiencing the following "Run-time error '53': File not found" error while using the Microsoft Word program on a Macintosh computer, this article is for you.
- Knowledge Base
- Information Technology
- Infrastructure
- Network Access - Self-registration of Personal Devices
If you are having wireless connectivity issues, you may need to forget a wireless network.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Instructions on how to access the Application Catalog/Software Center for UMS-owned and -managed Mac computers and laptops.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Computer Lab - Remote Lab
These instructions are for users who need to access a Windows computer that is on campus from a macOS computer that is off campus. Instructions provided for UMS owned and personal owned computers.
Please note that Microsoft Remote Desktop is never pre-installed on a Macintosh by Apple. It must be manually installed by the user. Failing to install Microsoft Remote Desktop manually is the most common reason a Macintosh user contacts the Help Desk for assistance in trying to access a campus window
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Updated info on the soon to be release macOS sequoia.
- Knowledge Base
- Information Technology
- Infrastructure
- Network Access - Self-registration of Personal Devices
How to connect to the eduroam wireless network from a Mac.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
How to workaround issue with macOS user-based EduRoam certs and lack of internet at login
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Managed Print Services
- Departmental Printing & Copying
How to print and what to expect on macOS with managed print services.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
This article describes how to clear cache / cookies in multiple different browsers for both PC & Mac. Doing this can resolve browser issues such as being unable to login to the portal or other website. This can also help for non-UMS websites.
- Knowledge Base
- Information Technology
- Teaching & Learning
- Kaltura
For Macs experiencing issues while using Kaltura Capture, including freezing, error messages, or being unable to stop a recording, sometimes altering the system settings is all that's needed.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Instructions on how to find the serial number for various computer models.