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How to keep a laptop from going to sleep when the lid is closed. This is helpful for when the laptop is connected to external monitors and there is not enough space for the laptop to stay open. Applies to Windows and macOS.

Description of how users install adobe apps on university devices. How do I install Adobe on my computer?

A list of frequently asked questions and information about new EduRoam device certificates. Troubleshooting techniques for University-managed devices with eduroam.

This article describes how to clear cache / cookies in multiple different browsers for both PC & Mac. Doing this can resolve browser issues such as being unable to login to the portal or other website. This can also help for non-UMS websites.

How to activate or reapply the license for Office on a University-managed macOS

Describing jamf connect and how users will use their UMS email and password to log into workstations.

If you are experiencing the following "Run-time error '53': File not found" error while using the Microsoft Word program on a Macintosh computer, this article is for you.

If you are having wireless connectivity issues, you may need to forget a wireless network.

Instructions on how to access the Application Catalog/Software Center for UMS-owned and -managed Mac computers and laptops.

These instructions are for users who need to access a Windows computer that is on campus from a macOS computer that is off campus. Instructions provided for UMS owned and personal owned computers.
Please note that Microsoft Remote Desktop is never pre-installed on a Macintosh by Apple. It must be manually installed by the user. Failing to install Microsoft Remote Desktop manually is the most common reason a Macintosh user contacts the Help Desk for assistance in trying to access a campus window

Updated info on the soon to be release macOS sequoia.

How to connect to the eduroam wireless network from a Mac.

How to workaround issue with macOS user-based EduRoam certs and lack of internet at login

How to print and what to expect on macOS with managed print services.

For Macs experiencing issues while using Kaltura Capture, including freezing, error messages, or being unable to stop a recording, sometimes altering the system settings is all that's needed.