How to Install Adobe Apps for Named Users

Adobe Creative Cloud Desktop can be used on all UMS-managed Windows and macOS computers, well as personal devices. This is for users or departments that have already purchased a license through the Mainestreet Marketplace as described in the article How to purchase Adobe Apps. 

Instructions

UMS-Managed Windows Computers

UMS-Managed Apple Computers

Personally owned Windows or Mac Computers

Troubleshooting

After logging in, user does not have the apps they should

User receives error that they do not have a license

UMS-Managed Windows Computers:

Downloading and installing Adobe apps on UMS-Managed devices will be performed through the UMS Application Catalog or Software Center.

1. Open the Software Center, also known as the Application Catalog.
2. Find the Adobe Creative Cloud icon and click on it.
3. Click on the Install button.
4. After the application has installed, launch it from the Start menu.
5. Sign into Adobe Creative Cloud Desktop with your UMS email.
   1. You will be redirected to the UMS single sign on page.
   2. Do not click on "Sign in with Google".
6. If prompted with multiple organizations, click on University of Maine System.

UMS-Managed Apple Computers:

Downloading and installing Adobe apps on UMS-Managed devices will be performed through the UMS Application Catalog or Software Center.

1. Open the UMS Applicaction Catalog app.
2. Log in with your UMS username and password in the lower left of the screen.
3. Search for and install Adobe Creative Cloud.
4. Click install.
5. After the application has installed, launch it from the Applications folder.
6. Sign into Adobe Creative Cloud Desktop with your UMS account.
   1. You will be redirected to the UMS single sign on page.
   2. Do not click on "Sign in with Google".
7. If prompted with multiple organizations, click on University of Maine System.

Personally owned Windows or Mac Computers:

1. Named users may install Adobe Creative Cloud on their personally own computers.
2. Visit www.adobe.com.
3. Sign in with your UMS account.
4. Click the user icon in the upper right corner of the website and select Install Creative Cloud Desktop.
   1. You will be redirected to the UMS single sign on page.
   2. Do not click on "Sign in with Google".
5. Once downloaded and installed, sign in with your UMS account to access your apps.
6. Please note that if you sign into multiple computers with your named user license, it may deactivate the license on your University-owned computer and will require signing back in.

Troubleshooting

After logging in, user does not have the apps they should

1. Log out out of Adobe
2.  They will need to clear browser cache : see Clearing cache examples
   1. If using Google Chrome, you may need to clear out existing old auth certificates for Adobe
      1. Open chrome://settings
      2. Click You and Google from the left navigation pane
      3. Select Manage Your Google Account in the main pane
      4. Click Security from the left navigation pane
      5. Scroll down and click on See all connections link under the Your Connections to third-party apps & services section
      6. Click on Adobe
      7. Click Delete all connections you have with Adobe
3. Sign in to adobe again, ensuring to sign in with your UMS email and if/when prompted for your organization, select University of Maine System
4. If you still do not have all the apps you believe you should:
   1. verify the license that they purchased was correct
   2. check with your campus ITSS to make sure you do not still have an account in their old Adobe console

User receives error that they do not have a license

1. ensure the user has received the Your Order has been received email from GovConnection
2. check that the user created a ticket with that email included in it and that EUT has informed them that they have been added to the required groups for Adobe software access
3. Wait 24 hours from time of GovConnection order received email and four hours from End User Technology (EUT) notification that they have been added to the group to make sure things have had time to sync and then try again
   • see the step 2 of How To Purchase Adobe Apps
4. ensure the 64-bit version of Acrobat Reader is installed, not the 32-bit version. If the 32-bit version is installed, uninstall Acrobat and then reinstall through Creative Cloud.
5. If issue persists, create a ticket for EUT

Environment

• UMS managed windows and macOS computers.
• BYOD devices with named user licenses.