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These instructions are for users who need to access their Windows computer that is on campus from a Windows computer that is off campus. It assumes they are already connected to the Remote Access VPN.  (See How to Connect Remotely using the Remote Access VPN (Staff/Faculty)) It also assumes Remote Desktop has been enabled on the computer the user will connect to remotely, which can be done by going to Software Center and installing "UMS Enable Remote Desktop".

Instructions on how to find the serial number for various computer models.

Stream or mirror from iPhone/iPad/Mac, Windows/Android, or Zoom to in-room displays using the room’s screen sharing device. Follow the steps below for AirPlay, ScreenBeam/Miracast, and Zoom Rooms.

Description of how users install adobe apps on university devices. How do I install Adobe on my computer?

This article explains what to do if your University computer is still using your old maine.edu password and you see the error “The referenced account is currently locked out and may not be logged on to.”

How to keep a laptop from going to sleep when the lid is closed. This is helpful for when the laptop is connected to external monitors and there is not enough space for the laptop to stay open. Applies to Windows and macOS.

This article describes how to clear cache / cookies in multiple different browsers for both PC & Mac. Doing this can resolve browser issues such as being unable to login to the portal or other website. This can also help for non-UMS websites.

OneDrive for Windows OS. You can view and update documents saved in the cloud using Microsoft OneDrive for work or school from just about anywhere. Follow the instructions to sync your Windows device(s).

If you are having wireless connectivity issues, you may need to forget a wireless network.

How to set up/onboard a Windows BYOD device for eduroam and then connect to the eduroam Wi-Fi network.

This is a brief guide outlining how to find the MAC Address of your Windows device.

How to find your Computer's Hostname Windows or MacOS.

On a UAD (University-managed) computer, open up Software Center and search for Zoom. Software Center in accessible through the Start Menu under University Applications and is also in a tile in the lower right when the Start menu first opens.

How to force close apps or force shut down the computer if the computer is frozen or unresponsive.