Laptop Webcam Displays a Blank/Black Image

Your built-in laptop webcam displays a blank or black image.

Solution

• Slide open the privacy shutter over your laptop's webcam. This is a physical slide or button located next to the build-in webcam on your laptop.
• HP All-in-One computers have a privacy camera that pops up when pressed down.
  • For more information, please see: HP PCs - Troubleshoot the webcam (Windows 11) (External Link)
• Dell laptops have a privacy shutter that slides open.
  • For more information, please see: Using the privacy shutter (External Link)

Environment

• Windows laptop
• HP
• Dell