Wireless Mouse : Dell M5221W

This article provides details on the Dell M5221W wireless mouse. It covers how to operate the device, as well as common troubleshooting issues and solutions.

Detailed Information

Operation

1. Above the battery compartment is a switch. Make sure it has been set to 'On' before turning the mouse back over and setting it on a flat surface.
2. Make sure the mouse is within 30' of the computer/black box.
3. Test the mouse. If you are running into issues, please see the Common Issues & Solutions section below.

Common Issues & Solutions

"Mouse movements on screen seems to start and stop / lag / seems jittery."

• Make sure the mouse is turned on. The power switch is located on the underside of the mouse.
• Position the mouse closer to the receiver to check if there is interference. If something is in front of the receiver, such as a cupboard door, try removing the block to see if that improves the signal.
• Change out the batteries. Call ITMS if you need batteries.

"The mouse doesn't seem to be working at all."

• Make sure the mouse has been turned on.
• Make sure the receiver is plugged into the computer.
• Position the mouse closer to the receiver to check if there is interference. If something is in front of the receiver, such as a cupboard door, try removing the block to see if that improves the signal.
• Check that the batteries are in the right orientation.
• Change out the batteries. Call ITMS if you need batteries.

Specifications

• Part Number
  • MS3121Wt
• Dimensions
  • Height: 4.85 in / 123 mm
  • Width: 17.05 in / 433 mm
  • Depth: 1.34 in / 34 mm
  • Weight: 14.88 oz / 421 g (with batteries)
• Battery
  • 1 AA
  • Approx. 18 month battery life
• Compatibility
  • Windows 7 or later
  • Mac
  • Linux
    • Red Hat Enterprise 8.0
    • Ubuntu 18.4
  • Chrome OS
  • Android OS
• Connection
  • RF Protocol (2.4 GHz)
  • Wireless Range: Approx. 33 ft / 10 m

Environment

• Classrooms
• Classroom PCs
• Peripheral Devices