Campus Card login to Xerox device did not work

Students, staff, and faculty authenticate to the Xerox device in order to see jobs waiting to be released and printed using their Campus OneCard. When that fails to work, the instructions below can assist with determining the reason why it failed so the issue can be escalated to the correct team for resolution. 

Instructions 

Check if the issue is with the card

1. Log in without using the card. Use either of the methods in Authenticating/Logging in to a Xerox printer when Transact is offline

Check if the card works 

1. Does the device 'Beep' when the card is presented to the device?
2. Try to use the card at another Xerox device with a known working card reader
3. Try to use the card at a door entry card reader where it should have access
4. If the card does not work, then visit Card Services at your earliest convenience​​​​​

Check if the card was disabled by the user

Users have the ability to disable their Campus Card if they are worried it has been lost. 

1. Go to the eAccounts site for your campus, which can be found in Add funds to UMS OneCard for PaperCut Pay for Print
2. Once signed in, go to Card Services link at the top left.
3. Click Activate Card in upper-right
4. Select the card from the drop-down and then click
5. Click the button to Activate Card

Check if the card or record has been disabled by Card Services

1. Check if you got a new card recently
   • Old cards get deactivated when you get a new card. Destroy old cards to prevent confusion and only use the new card
2. Check if the user can add funds to the card, see Add funds to UMS OneCard for PaperCut Pay for Print

• If a UM or UMM student, and they are not currently enrolled in a class or enrolled for the upcoming semester, their record could have been de-activated. If it has, then they will not be able to add funds. Create a ticket with the Help Desk for Card Services.

Check if the card is damaged

1. Visually inspect the card for signs of damage (cracks, etc) 

• bend it slightly and run your thumb across it to find hairline cracks
• students around engineering labs sometimes run into electromagnetic corruption of their card number

2. has anything happened to the card that may have damaged it (such as accidentally sent through the laundry in a pocket)
3. If the card is believed to be damaged, you will need to visit Card Services at your earliest convenience​​​​​

Check if the issue is with the Xerox card reader

1. Have someone else with a known working card try to authenticate to the Xerox device

• If it is believed to be an issue with the card reader, contact the IT Help Desk

Environment

• Managed Print Services
• Xerox
• Campus One Card

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