Authenticating/Logging in to a Xerox printer when Transact is offline

Card swipe release at Xerox printers utilizes Transact. If Transact is down, then users have a couple of workarounds available to them to login to Xerox printers to release jobs. These login options can also be used if you forget your campus card.

Solutions

Work-around 1 requires going to a website first to get their ID code, but will result in faster logins for those who print often. Work-around 2 will take longer to enter the user ID and password at the device but may work well for someone who doesn't print much. 

Workaround 1: Support ID Number Authentication

  1. Log into https://print.maine.edu and selects “Change Details” in the left menu
  2. Select “Generate number” button
  3. Note the 5-digit number generated, this number will be used in the step 5 below for login
  4. At the Xerox device, click the "Keyboard" icon on the Xerox Touch Panel
  5. User enters random ID Number generated in self-service 

 Login screen on Xerox panel for Enter Login Details showing random number entered instead of username

The user is authenticated on the device providing the same user experience. "Welcome, <user's name>!" will show in the upper left of the display panel once successfully authenticated.

Work-around 2: Users' login to the Xerox Panel with @maine.edu Username and Password

 Click the "Keyboard" icon on the Xerox Touch Panel

Initial login screen on Xerox display panel, showing keyboard icon.

User can enter @maine.edu Username with or without @maine.edu

Enter Login Username or ID screen on the Xerox panel, with username entry field

@maine.edu password is enter and masked

Login screen on Xerox display panel with field for password entry

The user is authenticated on the device providing the same user experience. "Welcome, <user's name>!" will show in the upper left of the display panel once successfully authenticated.

Environment

  • Xerox device
  • PaperCut
  • Transact down
  • Card forgotten

 


When leaving feedback below, please leave your contact information if you would like a response.