ArcGIS Single Sign On

An overview of the new UMS systemwide ArcGIS SSO Online portal

Detailed Information 

UMS ArcGIS Online Portal

UMS System Wide Portal: https://ums.maps.arcgis.com

This portal uses SSO and is available to all faculty, staff, and students. To sign in click the University of Maine System button, which will redirect you to the standard SSO login page.

If this is the first time logging into this portal, it will auto-generate an account. This account gives access to the following features:

• Access to the UMS ArcGIS Online Portal
• Access to the MyESRI
• Access to an ArcGIS Pro + extensions license
• All new users will be granted the "Publisher" role.

If someone can't login to the UMS System Wide Portal:

1. Create a ticket with the students name, employee id and any error message they received.
2. Escalate the ticket to T3 - Sys Admins

If a student can login to the UMS System Wide Portal, but can not see their class related information:

1. Redirect them to their professor. The professor will need to add them to the class in their own portal.

If a professor can login, but is having difficulties:

1. Create a ticket with the professor's information and what problem they are having.
2. Escalate to T2 Support Team for the professors campus. Some combination of T2, CITL, or ArcGIS Portal admin will help resolve the issue.

If a professor can login, but does not have the necessary role to manage their students:

1. Create a ticket with the professor's information and what class they are teaching and at what campus.
2. Escalate to T2 Support Team for the professors campus. Some combination of T2, CITL, or ArcGIS Portal admin will change the professor's role to "UMS Instructors".

If someone is looking for an ArcGIS Pro Offline license or ArcGIS Desktop license:

1. Create a ticket and escalate it to the person's campus T2 Support Team.

Each campus will continue to maintain their own ArcGIS portals as well. This will primarily be for legacy and special projects. If anyone is having difficulties with their campus portal, escalate a ticket to their campus T2 Support Team.

Environment

• ESRI
• ArcGIS
• Web-Based Portal