Brightspace Browser Support - pop-up messages for browser upgrade

Brightspace may prompt a user to upgrade their browser if it is unsupported.

Detailed Information

  • Using a browser below the latest update's threshold prompts the message "Your browser is looking a little retro". The browsers include:

  • Check here for an up-to-date List of supported and unsupported browsers by D2L Brightspace

  • To check your browser compatibility in Brightspace by selecting "Help" from the navbar and choosing "system check" from the pull-down menu.

Retro and legacy browsers

You can access Brightspace Learning Environment with retro or legacy browsers (specific older versions of supported browsers); however, D2L does not test Brightspace Learning Environment against these older versions. This means you may encounter unexpected user interface behavior and appearance, or broken and unsupported functionality.

In most cases, D2L does not provide technical support or fix software defects experienced in retro and legacy browsers.

When there is an announcement that a browser version is becoming retro or legacy, a feature appears in the Brightspace Platform release notes to notify users about the scheduled changes.

If you attempt to connect to a Brightspace instance with an unsupported browser, Brightspace Learning Environment's browser version check displays a retro or legacy browser warning message.

Using a browser below the latest update's threshold prompts the message "Your browser is looking a little retro". The browsers include:

Chrome 100+ (released March 2022)

  • macOS Safari 15+ (Released September 2021)

  • Firefox 99+ (released April 2022)

  • Microsoft Edge 100+ (released April 2021)

  • Chrome OS Chrome 100+ (released March 2022)

  • iOS Safari 15+ (released September 2021)

  • Android Chrome 100+ (released March 2022)

  • If you use a Legacy Browser, you may have difficulty accessing parts of Brightspace if your browser is not up to date. This prompts the message "Unsupported Browser" when logging in. Browsers older than these receive legacy messaging:

  • Chrome 74 (released April 2019)

  • macOS Safari 13 (released September 2019)

  • Firefox 67 (released May 2019)

  • Chrome OS Chrome 74 (released April 2019)

  • iOS Safari 13 (released September 2019)

  • Android Chrome 74 (released April 2019)

Unsupported (blocked) browsers

Unsupported or blocked browsers are browsers that are explicitly blocked by Brightspace Learning Environment, due to extremely low usage, potential security vulnerabilities, or performance issues.

D2L does not provide technical support for unsupported browsers.

When a browser version is classified as an unsupported browser, a feature appears in the Brightspace Platform release notes, notifying users about this change.

If a user attempts to connect to a Brightspace instance with an unsupported browser, an error message displays, preventing them from logging in. Currently, this list includes all versions of Microsoft Internet Explorer and Microsoft Edge Legacy.

Environment

  • D2L Brightspace

 

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Details

Article ID: 138766
Created
Tue 7/19/22 8:47 AM
Modified
Mon 8/29/22 12:17 PM
Applies To
Students
Faculty
Staff