Sometimes a user deserves a refund for a print job sent to a Xerox printer, where the job never printed due to an error or a problem with the printer driver or a resource error. A user can self-request a refund.
Instructions
WARNING: Before requesting a refund for a job for which you were charged but did not print, please verify the printer has paper and toner. If a job is sent to a printer that is out of paper, the job gets charged, because once resources are added, the job does print.
- In a web browser, go to print.maine.edu/user
- Click on Recent Print Jobs in the left navigation pane
- Locate the job you want refunded and click the request refund link to the right of it
- If the job is older than 2 weeks, you should click on the 'Filter On' button and then 'Clear' to see all your jobs.
- Click the radial for Full or Partial refund, fill in the amount field and then explain the reason you believe you should be refunded (i.e. job didn't print, one page needed reprinted due to paper jam, etc)
- Jobs without reasons will not be approved.
- include the Help Desk ticket number if one was generated as part of troubleshooting.
- Click Send
Jobs can be deleted at a device by selecting the job/s and then clicking on the trash icon.
INFO: No charges are assessed if the job is not released at a device. Unreleased Jobs will automatically be deleted after 36 or 2 hours, depending on the size of the file submitted. (not pages, size of data file).
Refund requests will be reviewed regularly. If you printed using a Department Shared Account, the funds will get refunded to the Shared Account. If you printed using personal funds, after you receive notice of a refund, those funds will be refunded to your Card account.
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