Issue / Question
How can faculty, staff, or students get IT support from the University of Maine System?
Solution
Virtual Service Desk Hours
INFO: The Service Desk will be closing at 5pm on December 24 and closed on December 26 due to Administrative Leave.
These hours apply to live, remote support options such as chat and phone (Eastern USA time zone). IT support is unavailable during University holidays.
- Monday – Thursday: 7:30am – 6:00pm
- Friday: 7:30am – 5:00pm
Chat
Chat is the fastest way to get help during support hours.
Chat now with a support agent
If needed, a support agent may offer Zoom for identity verification or to walk through an issue.
Submit a Request
Phone
1-800-696-4357
Phone support is available if chat or online options don’t meet your needs.
Walk-Up Support
The IT walk-up service is available to faculty, staff, and students. It is primarily staffed by student employees trained by Campus Technology’s IT Service Desk.
Walk-up availability and hours vary by campus. Please check your campus IT website for current locations and hours.
Environment
- University of Maine System
- Faculty, Staff, Students