Zoom Room Quick Guide

troubleshooting camera zoom-room meeting-controls conference-room

Issue / Question

How do I start, control, and troubleshoot a Zoom Room meeting using the in-room system?

Action	Steps & Location
Instant Meeting	On the controller, select New Meeting.
Scheduled Meeting	1. On the controller, select Join and enter the meeting information (Meeting ID and password if required). 2. Choose your scheduled meeting from the meeting list on the controller.

The main controls are located on the controller screen.

Icon / Control	Function	Notes
Mute/Unmute	Controls the room’s microphone.	Always check the status before speaking.
Start/Stop Video	Controls the Zoom Room camera.
Share Content	Allows sharing from a laptop via HDMI or wirelessly (if configured).	Follow on-screen instructions on the Tap.
Invite	Adds participants after the meeting has started.	Search by email address or room contacts.
End Meeting	Terminates the current Zoom session for all participants.

Use this function to fine-tune the camera’s focus, especially if Smart Framing is turned off.

Select Camera Control on the controller.
Use the on-screen controls to manually Pan (left/right), Tilt (up/down), or Zoom (in/out).
Select a Preset (if configured) to instantly jump to a saved angle.

Select the View icon on the controller.
Choose your preferred display layout (e.g., Speaker View, Gallery View, Thumbnail View).

Issue	Solution / Check
No Sound / Cannot Hear Others	1. Check if the room’s speaker is muted on the controller. 2. Verify the Zoom Room volume is up. 3. Ensure the room’s display volume is not at zero.
Cannot Be Heard	1. Ensure the room is unmuted on the controller. 2. Verify the mic icon next to the room name is not showing “Muted.”
Camera Not Showing	1. Ensure the camera is started (video icon not crossed out) on the controller. 2. Check that the physical camera lens is clear.
Logi Tap Frozen	Wait 1 minute. If unresponsive, contact IT/Support with the room name. Avoid unplugging the device.

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