- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
This article explains the difference between Webex Customer Assist and Webex Desktop, and when to use each tool.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to manage your day in Webex Customer Assist—set status, view queue activity, handle calls, and sign out at the end of your shift.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to sign into Webex Customer Assist, join a queue, set your status, use queue caller ID, and view analytics within the Webex desktop app.