- Knowledge Base
- Information Technology
- Communication and Collaboration
- Google Workspace
- Google Groups
This article explains how to create a Google Group, enable the Collaborative Inbox feature, add members, set permissions, configure "Send As" to send email from the group address in Gmail, and test the shared inbox using your University of Maine System (UMS) Google account. A Collaborative Inbox allows group members to assign, track, and resolve email conversations from a single shared group address.