Available and Fully Supported
Call center software from Cisco offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to improve management throughout the call center. With the Cisco Unified Intelligent Contact Management Enterprise, you'll have a scalable solution that enables dynamic customer interactions.
Also Known As
- Cisco Unified Communications
- Finesse
How to Access
For more information contact help@maine.edu.
Available To
Access to UMS Services is based upon the UMS Account Life Cycle Policy.
Where Available
Charges for Service
- There are no direct charges to departments or individuals for this service.