Description
If you're unable to complete Duo multi-factor authentication (MFA) and do not have access to your enrolled device or backup codes, you may request a one-time bypass code from the UMS IT Service Desk. This code allows temporary access and is issued only after identity verification.
Bypass codes are issued only by phone or walk-up. Requests cannot be fulfilled through email, tickets, or chat.
Required Information
Be prepared to provide the following when calling:
- Your UMS user name (e.g., firstname.lastname) and ID number
- Be prepared to answer verification questions
- The reason you cannot complete MFA
Get Help
Contact the IT Service Desk by phone or walk-up (UMS:IT Service Desk Support Options and Hours). Bypass codes are not available via email, ticket, or chat.