Firefox 96 Cookie Issues

With the release of Firefox 96.0, Mozilla added a new setting that blocks 3rd party cookies. This will usually show up for us in Brightspace while trying to load any Kaltura videos. 

Solution

  1. Open Firefox.
  2. In the address bar type about:config and hit enter.
  3. Proceed through the warning by clicking Accept the Risk and Continue.
  4. In the search bar type, network.cookie.sameSite.laxByDefault. 
  5. You will see one option labeled exactly "network.cookie.sameSite.laxByDefault" with the word "true" next to it.
    Settings
  6. Either double click the line, or click the icon to make it change to "false".
    Setting Changed to False

You can now close this and retry your video. 

Print Article