When you attempt use the Duo Mobile Application on iOS, you receive the following error message: "Account Error Something unexpected happened, please contact your helpdesk. You may also see an error code such "NSURLErrorDomain: -1200"
Solution
For your immediate authentication need, you can acknowledge the error and utilize a passcode to complete the MFA process.
- This error indicates that there is an unexpected server between your device and the Duo servers.
- If you are on a device with cellular data connectivity, try disabling Wi-Fi networking, and using the cellular service.
- Alternatively, you can perform the following Wi-Fi troubleshooting steps:
- Confirm that you are connected to the Wi-Fi network you are expecting.
- Open your mobile browser to http://captive.apple.com -- if you receive anything other than "Success", you will need to resolve your connectivity issues.
Environment
- Multi-factor Authentication
- Duo Mobile for iOS