Articles (36)

Duo Verified Push

Learn what Duo Verified Push is and how to approve a login with it.

Error: "Duo Desktop needs permission to access your local network" in Google Chrome/Microsoft Edge

This article explains why you may see a message saying Duo Desktop needs permission to use your local network and shows you simple steps to continue signing in or fix the issue.

Multi-Factor Authentication (MFA) - Obtaining & Using Bypass Codes

Locked out of your account? Without your smart device? Deleted the DUO app and having issues? Using an IT-generated bypass code can help you re-access MFA Manager to get backup codes, add a new smart device, and more.

Multi-Factor Authentication No Longer Working After Username Change

This article provides information to assist in getting multi-factory authentication functional for your UMS account after a username change.

Prompted to Set Up Microsoft Authenticator After Activating Duo MFA

What to do if Microsoft prompts you to set up Microsoft Authenticator shortly after activating Duo MFA.

Unable to log in due to disabled MFA error after password or username change

How to address "Your two-factor account is disabled. Contact an administrator for assistance." messages when logging in using Duo.

Using Duo MFA Outside the United States

Explains where Duo multi-factor authentication works internationally and why access may be blocked in certain countries.

Multi-Factor Authentication (MFA) - What devices can I use?

This article lists the available devices that can be used for MFA.

MFA - Post-enrollment Maintenance

A guide for basic post-enrollment MFA account maintenance.

Multi-Factor Authentication (MFA) - No Access to Device(s) and Using Backup Codes

This article explains how to get into your account if you do not have access to your MFA device(s).

Access MFA without a Smart Phone

This article explains what to do if you do not have a smart phone and want to use MFA.

How do I change the account names listed in Duo Mobile (Android, iOS)

Naming or renaming the account name in the Android or iOS DUO app.