Articles (20)

I had to change my UMS password. Now, when I attempt to login, I am getting "Your two-factor account is disabled. Contact an administrator for assistance."

How to address "Your two-factor account is disabled. Contact an administrator for assistance." messages when logging in using Duo.

Multi-Factor Authentication (MFA) - What devices can I use?

This article lists the available devices that can be used for MFA.

MFA - Post-enrollment Maintenance

A guide for basic post-enrollment MFA account maintenance.

Multi-Factor Authentication (MFA) - No Access to Device(s) and Using Backup Codes

This article explains how to get into your account if you do not have access to your MFA device(s).

Access MFA without a Smart Phone

This article explains what to do if you do not have a smart phone and want to use MFA.

How do I name/rename my device in the Android or iOS Duo MFA app

Naming or renaming the device name in the android or iOS DUO app.