Fixing the “You Are Not Currently Eligible to Enroll in Multi-Factor Authentication” Message

If you see the message "You are not currently eligible to enroll in multi-factor authentication," you are on the wrong page. This article shows you where to go instead.

Solution

What to Do

Pick the option that describes you.

• I am a student and I do not work for UMS: Go to the Microsoft MFA page (accounts.maine.edu/mymfa). Then follow the steps in Get Started with Microsoft MFA (Entra).
• I work for UMS (faculty, staff, or student employee): See Am I Eligible for Duo Multi-Factor Authentication?
• I am not sure: See Determining Which MFA System You Should Use (Entra or Duo).

Why You See This Message

The University of Maine System (UMS) has two different MFA systems. Each one has its own link.

The page that shows this message is for employees and some other accounts. If you are not one of them, that page cannot sign you up. That is why it says you are not eligible.

Environment

• Duo Multi-Factor Authentication (MFA)
• Microsoft Entra
• Multi-Factor Authentication (MFA)