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What to do if you receive errors in the Duo Mobile app, including supported OS versions and how to update iOS/Android and Duo Mobile.
Explains who is automatically eligible to enroll in Duo Multi-Factor Authentication (MFA) and how to check your eligibility status. Does not apply to students.
Multi-factor authentication works in most countries, but sign-in may fail in locations restricted under U.S. sanctions. Applies to both Duo and Microsoft Entra.
How to confirm if the MFA enrollment email you received is legitimate.
A quick-reference guide to determine which multi-factor authentication (MFA) system applies to you, whether you're required to enroll, and where to go for enrollment steps.
This article lists the available devices that can be used for MFA.
How to address "Your two-factor account is disabled. Contact an administrator for assistance." messages when logging in using Duo.
Duo is in a different language.
This article provides information to assist in getting multi-factory authentication functional for your UMS account after a username change.
Locked out of your account? Without your smart device? Deleted the DUO app and having issues? Using an IT-generated bypass code can help you re-access MFA Manager to get backup codes, add a new smart device, and more.