Multi-Factor Authentication (MFA) - Obtaining & Using Bypass Codes

Locked out of your account? Without your smart device? Deleted the DUO app and having issues? Using an IT-generated bypass code can help you re-access MFA Manager to get backup codes, add a new smart device, and more.

DANGER: This knowledge ONLY applies for bypass codes, generated by an IT representative in UserID Manager, and NOT backup codes, which can be generated by any MFA user at the website


  1. Obtain a bypass code from an IT representative. This can most easily be accomplished by calling 800.696.4357, or emailing to set up a Zoom appointment if calling is not an option.
  2. Launch MFA, either by accessing the MFA Manager using this hyperlink or logging onto another site that would engage the MFA prompt, like MyCampus.
  3. Select "Other options" on the screen.
  4. Select "Bypass code."
  5. You should now be able to access whatever service you previously selected. If you are in MFA Manager, you can add a new device, remove an old device, etc. depending on your needs.


  • Duo Multi-factor Authentication


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Article ID: 139039
Wed 2/22/23 2:04 PM
Fri 3/3/23 11:47 AM
Applies To