Got a new phone, reset or restored your phone, or reinstalled Duo Mobile? Use these steps to reactivate Duo Mobile so you can keep signing in to your University of Maine System (UMS) account with multi-factor authentication (MFA).
You need to reactivate if Duo Mobile shows your UMS account with a Reconnect or Reactivate option, asks for an activation code, or says your account has been deactivated.
Instructions
INFO: To reactivate or re-enroll your device, you need another way to complete MFA, such as a backup code or another enrolled device. If you don't have one, contact the
IT Service Desk to get a bypass code.
WARNING: Complete these steps in a web browser on a desktop or laptop computer, not on the phone or tablet you're setting up. The steps won't work if you use the browser on that device.
Before you begin
You will need:
- A desktop or laptop computer with a web browser.
- The phone or tablet you want to use with Duo Mobile.
- Another way to complete MFA, such as a backup code, a bypass code from the IT Service Desk, or another device already enrolled in Duo.
Don't have another way to complete MFA? See Multi-Factor Authentication (MFA) - No Access to Device(s) and Using Backup Codes (Duo MFA).
Using a hardware token that generates codes instead of a phone or tablet? Follow How Do I Register a Code Generator token for use with MFA? (Duo MFA) instead.
- On your computer, open a web browser and go to accounts.maine.edu/mfa.
- Select Manage Devices to open the Duo Device Manager. You will probably need to sign in again.
- When you're asked to verify with MFA, select Other options if you need to choose a different method.
- If needed, choose your backup method. Select Bypass code if you're using a backup code or a bypass code from the IT Service Desk. The options you see may be different. For help, see Multi-Factor Authentication (MFA) - Obtaining & Using Bypass Codes (Duo MFA).
- Next to your existing device, select I have a new phone. When the "Let's set up your phone" box appears, select Get started, then skip to step 3 in Add your device as a new device.
If I have a new phone isn't there or doesn't work, add your device as a new device instead.
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In the Duo Device Manager, select Add a device.
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Select Duo Mobile as the type of device to add.
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When you're asked for your phone number, select I have a tablet instead of entering a number. UMS doesn't use your phone number for MFA, because signing in with a text message or phone call isn't supported.
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If Duo Mobile isn't installed on your phone or tablet yet, install it now. Make sure you install Duo Mobile, not another app whose name starts with "Duo." To check that your device can run it, see Duo Mobile App Requirements and Troubleshooting. When you're ready, select Next on your computer.
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On your phone or tablet, open Duo Mobile, tap + Add, then tap Use QR code at the top of the screen. Scan the QR code shown on your computer. Duo Mobile uses your device's camera directly, so you don't need to open your camera app. If your device can't scan the code, select Get an activation link instead on your computer.
After you finish
- If you added your device as a new device, remove the old device entry that no longer works from the Duo Device Manager.
- If you haven't already, create backup codes and store them somewhere safe. With backup codes, you can fix most MFA problems yourself without contacting the IT Service Desk. See How can I obtain MFA backup codes? (Duo MFA).
Additional resources
Environment
- Applies to University of Maine System (UMS) accounts enrolled in Duo MFA
- Duo Mobile app on iOS and Android
- Requires a desktop or laptop computer to complete