If you have deleted the Duo app, the UMS profile, or replaced your phone, you can use the following steps to (re)enroll your smart device. If your code-generating key is generating nonfunctioning codes, there are instructions for that too.
INFO: To (re)enroll your device, you will need another MFA authentication method. If you do not have another authentication device, or backup codes, you can contact the
UMS Help Desk to obtain a Bypass Code.
Instructions
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Launch MFA, either by signing into a service, or selecting "Manage Multi-factor Authentication" from accounts.maine.edu:
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When MFA is prompted for, select "Other options".
INFO: Depending on your default MFA authentication method, you may need to cancel a pop-up from your browser. Do not acknowledge the authentication request via any means prior to selecting "Other options".
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Select Manage devices:
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Select the type of your "backup" authenticator, use bypass code if you are going to use a nine-digit backup code or bypass code supplied by the help desk.
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You should be able to use the "I have a new phone" option on your existing device entry to reactivate the profile on your smart device
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If "I have a new phone" is not present or does not work, you can enroll a new device (and remove the non-functional device).
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For a code-generating token/key that is giving nonfunctional codes, you may simply add the device as if it were new, which will update the current device in your device manager.
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If the token continues not to work, please check this article, "I entered my code from my code generator or Duo app, but it doesn't work."
Environment
- UMS Multi-factor Authentication
- Duo
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