I have changed my user name and cannot sign into my UMS account with multi-factor authentication enabled. I receive an error that DUO has been disabled and to contact IT for assistance.
Instructions
- Confirm that it has been greater than 1 hour since you updated your user name in the University of Maine System (UMS)
INFO: If it has not been at least one hour since you completed your user name change, these steps may not complete successfully because your change is still propagating.
- Attempt to log into your account, if successful and DUO/Multi-Factor Authentication (MFA) functions as it would normally, you are all set. If unsuccessful, proceed to step 3.
- Go to the accounts.maine.edu and select the option to "Manage multi-factor authentication" and sign in with your UMS user name and password
- On the next page you will select Launch MFA
- If the MFA attempt is successful and DUO/Multi-Factor Authentication (MFA) functions as it would normally, you are all set.
- If you still receive an error, please open a "Private" or "Incognito" browser window and retry the process, beginning at Step 3.
- If you are still experiencing issues. Please contact the UMS:IT Help Desk.
WARNING: If you have re-installed the Duo Mobile application on your smart device or attempted other troubleshooting on your device before attempting the steps in this article, you may need to follow the steps in
the "How do I (re)enroll my smart device" knowledge base article to regain access to your account. If you do not have a working MFA authenticator or backup codes, you may need to contact the UMS:IT Help Desk for assistance.
Environment
- Applies to Windows, macOS, ChromeOS, iOS, Android. Anywhere you would attempt to log into your UMS account and verify your identity using multi-factor authentication.