Unable to login due to disabled two-factor authentication error after password change

How to address Duo error messages after changing your password.

Solution

Possible error messages received:

  • "Your two-factor account is disabled. Contact an administrator for assistance." 
  •  "Account disabled, your Duo account is disabled, you are unable to access this application. Please contact your helpdesk."

This is likely caused by changing your password after it had expired.

  1. Log in to the MFA manager utility with your new password.  This should fix the issue.
  2. If this does not address the issue, contact the IT Help Desk for additional assistance.

Environment

  • UMS Multi Factor Authentication (MFA)

 

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