Overview
This article provides answers to frequently asked questions about using Webex Calling within the University of Maine System (UMS). It covers topics such as dialing behavior, voicemail, supported devices, E911 address requirements, and other common user concerns.
General Questions
Do I have to give Webex my address?
Yes. When you first sign in, Webex will ask for a location address. This is required for E911 compliance so emergency calls can be routed correctly.
If you ever dial 911 from Webex on your computer, the address you entered is the one emergency responders will receive. Update it immediately if your work location changes.
How many devices can I use with Webex Calling?
Each account supports up to five devices. This can include your computer, smartphone, desk phone, and (if your department has purchased RedSky coverage) a tablet.
What devices are supported?
- Windows 10 or later (64-bit)
- macOS (Intel or Apple Silicon M1/M2)
- Linux (DEB and RPM)
- iPhone with iOS 16 or later (optional)
- Android with Android 11 or later (optional)
- Tablet (only with RedSky E911 service)
Calling Behavior
Can I dial campus extensions?
No. Webex does not recognize or support 4-digit campus extensions. Always dial the full phone number, including area code (for example: 207-581-1234). For quick dialing, you can save frequent numbers as contacts or use your call history for one-click redial.
Do I need to dial 8 or 9 to make an outside call?
No. Just dial the full phone number. For long-distance calls outside Maine, include 1 + area code + number.
Can I see missed calls or call history?
Yes. In the app, click Calling → Recents to view incoming, outgoing, and missed calls.
Why doesn’t redial from Recents always work?
Some entries in Recents may show incomplete numbers (like extensions). If redial fails, click the entry to view details and re-enter the full phone number with area code.
Voicemail and Missed Calls
What happens if I miss a call?
Missed calls appear in Recents. If a voicemail is left, it will show in the Voicemail tab of the app with playback and transcript options.
Notifications and Quiet Hours
Can I silence Webex calls during off hours?
Yes. You can manage interruptions in two ways:
Messaging (SMS)
Can I send or receive text messages (SMS) in Webex?
No. Webex Calling does not support SMS texting. It is for voice calls only.
Environment
Platforms Supported
- Windows 10 or later (64-bit)
- macOS (Intel or Apple Silicon M1/M2)
- Linux (DEB and RPM)
- iOS 16 or later (optional mobile install)
- Android 11 or later (optional mobile install)
- Tablet (only with RedSky coverage)
Applies To
- UMS employees approved for Webex softphone use
- Remote and hybrid workers using a desktop computer and/or multiple supported devices (up to five total)
Not Supported
- Flip phones or non-smartphones
- Chromebooks
- SMS texting (Webex Calling does not support SMS)
- Any device without RedSky coverage or active cellular service