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- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Find answers to common questions about Webex Calling (Desktop) for University of Maine System employees, including extensions, devices, and E911 details.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Troubleshooting steps for resolving dropped calls, failed connections, and registration issues in Webex Calling (Desktop).
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to access your Webex voicemail settings, reset your PIN, update your greeting, and manage voicemail preferences using the Webex User Hub.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to find, play, read, and delete your voicemail messages in the Webex app. Voicemail no longer arrives in your UMS email inbox.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to activate, install, and sign in to the Webex mobile app to make and receive University of Maine System work calls on your smartphone. Includes voicemail setup, supported devices, and common questions.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
This guide helps University of Maine System (UMS) employees use the Webex Calling (Desktop) to make and receive work calls after setup. It explains how to place and answer calls, check voicemail, manage contacts, and understand key behaviors and requirements.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Troubleshooting steps for resolving audio device and softphone issues in Webex Calling (Desktop), including incorrect microphone selection and intermittent audio.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Troubleshooting steps for resolving headset control issues in Webex Calling (Desktop), including mute, answer, and end buttons not syncing with the app.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
This article explains the difference between Webex Customer Assist and Webex Desktop, and when to use each tool.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to manage your day in Webex Customer Assist—set status, view queue activity, handle calls, and sign out at the end of your shift.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to set up, test, and adjust your audio devices (headset, speakers, or microphone) in Webex Calling (Desktop) to ensure clear sound during calls.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to transfer a call in the Webex Calling (Desktop) on Windows or Mac using the consult or blind transfer options.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to sign into Webex Customer Assist, join a queue, set your status, use queue caller ID, and view analytics within the Webex desktop app.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Learn how to place a call on hold, resume it, or transfer it in the Webex Calling (Desktop) for Windows or Mac.
- Knowledge Base
- Information Technology
- Communication and Collaboration
- Softphone and Collaboration Tools
Guide for UMS employees using the Webex mobile app to make and receive work calls, manage voicemail, and understand contact and notification behavior.