This article explains common error messages you may see when signing in to University of Maine System (UMS) applications. Most sign-in errors can be resolved by making sure you are entering your full UMS email address.
Detailed Information
"We couldn't find an account with that username"
You entered a username only (for example: jane.doe) instead of your full UMS email address. The new login system requires your full email address.
Enter your full UMS email address — for example, jane.doe@maine.edu — and try again.
"This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin."
You entered a full email address, but it could not be found in the UMS system. This is usually caused by a typo, or the address you entered does not exactly match your account.
Check your spelling and try again. If you are unsure of your exact UMS email address, visit accounts.maine.edu. If the error continues, contact the IT Service Desk.
"Verify your email" (with an unfamiliar email address shown)
This screen appears when the username you entered is linked to a personal Microsoft account rather than your UMS account. Microsoft is attempting to verify a personal email — not your UMS address.
Go back and enter your full UMS email address (for example, jane.doe@maine.edu) instead of a username only.
UMS error page — back button or stale session
This error appears when you press the Back button during or after signing in, or when you follow an outdated bookmarked login page.
Close the tab and open the application you want to reach directly. Do not use your browser's Back button during sign-in. If you have a login page bookmarked, update the bookmark to point to the application itself rather than the sign-in page.
Stuck in a sign-in loop
You are redirected back to the login page repeatedly without ever reaching your destination. This is usually caused by a browser cache or cookie issue.
- Open a new private or incognito browsing window and try signing in again.
- If that works, clear your browser's cache and cookies, then try again in your normal window.
- If the issue continues, try a different browser or contact the IT Service Desk.
"Sorry, but we’re having trouble signing you in."
This error can appear for several reasons. At the bottom of this page, Microsoft displays a "Troubleshooting details" section with information that helps the IT Service Desk diagnose the problem.
Copy the text in the Troubleshooting details section and email it to the IT Service Desk at help@maine.edu.
Environment
- All University of Maine System campuses
- All browsers (Chrome, Edge, Firefox, Safari)
- Windows, macOS, iOS, Android
- All applications using UMS single sign-on (SSO)