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- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Managed Print Services
How to correct an incorrect default paper size issue
- Knowledge Base
- Information Technology
- Administrative and Business
- Microsoft 365
If you are experiencing the following "Run-time error '53': File not found" error while using the Microsoft Word program on a Macintosh computer, this article is for you.
- Knowledge Base
- Information Technology
- Teaching & Learning
- Brightspace
In Brightspace embedded content such as slideshows or PDFs, a unique visual error may occur which causes pages or slides to overlap. This article outlines the fix for that issue/
- Knowledge Base
- Information Technology
- Administrative and Business
- MaineStreet - General
How to resolve a "Your User ID and/or Password are invalid" error message in MaineStreet/Oracle.
- Knowledge Base
- Information Technology
- Teaching & Learning
- Kaltura
For Macs experiencing issues while using Kaltura Capture, including freezing, error messages, or being unable to stop a recording, sometimes altering the system settings is all that's needed.
- Knowledge Base
- Information Technology
- Infrastructure
- Virtual Private Network (VPN)
You may receive an error message from Viscosity after updating. This typically happens on Windows machines.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
- Managed Print Services
- Departmental Printing & Copying
How to resolve the "Well this is awkward ... The Print Deploy Client can't find the servers..." error by re-installing the PaperCut Print Deploy client.
- Knowledge Base
- Information Technology
- Teaching & Learning
- Zoom
Screen sharing, a popular Zoom function, can have some issues with permissions on Mac machines, especially Macs managed by the University. This article covers specifically the issue of not being able to screen-share because an exclamation mark pops up in the window where a user should be able to select a web browser tag to share.
- Knowledge Base
- Information Technology
- Teaching & Learning
- Brightspace
If the Zoom navbar link in Brightspace generates and error 500 message please follow these steps to resolve it.
- Knowledge Base
- Information Technology
- Teaching & Learning
- Kaltura
Occasionally, Brightspace users attempting to view or embed Kaltura videos may receive an "Access Denied" or "Application Error" message when accessing content. These instructions will assist with the most common solution.
- Knowledge Base
- Information Technology
- Desktop and Mobile Computing
Are you or a customer receiving a "Bad Message 431" when trying to access MyCampus or another website? This is often an easy fix, requiring a reload or clearing cache and cookies.