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⚠️ WARNING: This article is intended for participants in the
MFA Modernization Pilot only. If you are not a pilot participant, the information in this article may not apply to you. Contact the
IT Service Desk if you have questions about your current sign-in experience.
You got a new phone and need to keep signing in to your University of Maine System (UMS) account. What you do depends on the multi-factor authentication (MFA) method you use. Find your situation below.
Instructions
Before you begin
If you still have your old phone, keep it nearby until your new phone is working. You may need it to approve the change.
If you use the Microsoft Authenticator app
Add the app on your new phone, then remove the old device:
- 📱 On your new phone, install the Microsoft Authenticator app from the App Store (Apple) or Google Play (Android).
- 💻 Follow Add MFA Sign-in Method: Microsoft Authenticator App to set it up on your new phone.
- 💻 Remove your old phone using Remove an MFA Sign-In Method from Your UMS Account.
If you use a synced passkey (iCloud Keychain or Google Password Manager)
Your passkey is tied to your Apple Account or Google Account, not to a single phone. When you sign in to the same account on your new phone, the passkey syncs automatically. If you need to set it up again, see the guide for your device:
If you use a device-bound passkey (saved only to your old phone)
A device-bound passkey does not transfer to a new phone. Register a new passkey on your new phone using Add MFA Sign-in Method: Microsoft Authenticator Passkey.
If you no longer have your old phone or any backup method
See What to Do If You Lose Your Phone or Security Key (MFA), or contact the IT Service Desk.
Environment
- iOS and Android personal devices
- Microsoft Authenticator app; iCloud Keychain; Google Password Manager
- UMS accounts using Microsoft Entra sign-in