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Learn how to activate your University of Maine System (UMS) Webex Calling (Desktop) account, install the desktop app, sign in, and set your emergency (E911) address.

How to manage Microsoft 365 Security Group membership.

This article explains why you may see a message saying Duo Desktop needs permission to use your local network and shows you simple steps to continue signing in or fix the issue.

Learn how to transfer a call in the Webex Calling (Desktop) on Windows or Mac using the consult or blind transfer options.

Learn how to set up, test, and adjust your audio devices (headset, speakers, or microphone) in Webex Calling (Desktop) to ensure clear sound during calls.

Learn how to sign into Webex Customer Assist, join a queue, set your status, use queue caller ID, and view analytics within the Webex desktop app.

Learn how to manage your day in Webex Customer Assist—set status, view queue activity, handle calls, and sign out at the end of your shift.

Learn how to place a call on hold, resume it, or transfer it in the Webex Calling (Desktop) for Windows or Mac.

This guide helps University of Maine System (UMS) employees use the Webex Calling (Desktop) to make and receive work calls after setup. It explains how to place and answer calls, check voicemail, manage contacts, and understand key behaviors and requirements.

Find answers to common questions about Webex Calling (Desktop) for University of Maine System employees, including extensions, devices, and E911 details.

Guide for UMS employees using the Webex mobile app to make and receive work calls, manage voicemail, and understand contact and notification behavior.

Learn how to activate, install, and sign in to the Webex mobile app to make and receive University of Maine System work calls on your smartphone. Includes voicemail setup, supported devices, and common questions.

The University of Maine System has an agreement with Microsoft which allows for current Faulty, Staff, and Students to access Office365 on their personal devices. Office365 can either be used online within a web browser or be installed on a computer for offline use.

Use of Generative Artificial Intelligence (AI) necessitates compliance and ethical considerations. As UMS and campus guidance evolves, this knowledge base article is intended to provide guidance on use of general AI where gaps exist. This guidance is intended to supplement but not replace or supplant other University or UMS policies or guidance.